Terms and Conditions

Effective Date: 10.06.2024

Welcome to KOVA Coaching provided by Olga Kocourkova.

These Terms and Conditions ("Terms") govern your relationship with KOVA Coaching = Olga Kocourkova ("the Company," "we," "us," or "our") and apply to all services provided by us, including coaching sessions, workshops, and any related products or services (collectively, the "Services").

1. Acceptance of Terms

By engaging in our Services, you ("the Client," "you," or "your") agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services Provided

Coaching Sessions: We offer one-on-one coaching, group coaching, and workshops in various formats (in-person, online, etc.).
Customization: Our coaching programs are tailored to meet the specific needs and goals of each Client.
No Guarantees: We do not guarantee specific results from our coaching Services, as outcomes depend on individual effort and circumstances.

3. Confidentiality and Data Protection

Privacy: All information shared during coaching sessions will be kept confidential, except as required by law. We comply with the General Data Protection Regulation (GDPR) to ensure your personal data is protected.
Data Collection: By using our Services, you consent to us collecting and processing your personal data in accordance with our Privacy Policy and the GDPR.
Data Subject Rights: You have the right to access, rectify, erase, or restrict the processing of your personal data. You may exercise these rights by contacting us at info@kovacoaching.com.

4. Payment Terms

Fees: All fees for our Services will be outlined in a separate agreement or invoice.
Payment: Payment is due as outlined in your invoice or service agreement. We accept bank transfer only.
Right to Withdrawal: If you are a consumer within the European Economic Area (EEA), you have the right to withdraw from the contract within 14 days of purchase without providing any reason. However, if you have requested immediate access to the Services, you may be charged for the portion of the Services provided up to the point of withdrawal.

5. Cancellation and Refund Policy

Cancellation by Client: You may cancel or reschedule a session with at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice will be charged fully, as it would had been completed.
Cancellation by the Company: We reserve the right to cancel or reschedule sessions at our discretion. In such cases, we will offer a refund or reschedule the session at no additional cost.
Refunds: Refunds are not available for completed sessions. For prepaid packages, refunds are only available for unused sessions within 30 days of purchase, minus any applicable fees.

6. Client Responsibilities

Participation: You agree to participate fully and actively in the coaching process.
Commitment: You understand that coaching is a collaborative process and requires your commitment to take actions towards your goals.
Honesty: You agree to be honest and open during sessions to facilitate your progress.

7. Limitation of Liability

No Warranties: Our Services are provided "as is" without any warranties, express or implied.
Limited Liability: To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to our Services is limited to the amount you paid for the Services.
Indemnification: You agree to indemnify and hold us harmless from any claims arising from your use of our Services.
Consumer Rights: Nothing in these Terms limits your rights as a consumer under applicable European consumer protection laws.

8. Termination

Termination by the Client: You may terminate your coaching relationship with us at any time by providing written notice.
Termination by the Company: We reserve the right to terminate the coaching relationship at our discretion, including for non-payment or breach of these Terms.
Effect of Termination: Upon termination, any outstanding payments will become immediately due. All provisions of these Terms that should reasonably survive termination will remain in effect.

9. Intellectual Property

Ownership: All materials provided during the course of our Services, including but not limited to worksheets, guides, and presentations, are the intellectual property of KOVA Coaching provided by Olga Kocourkova.
Usage: You may not reproduce, distribute, or otherwise use any of our materials without our express written permission.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Norway, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of Norwegian jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website or communicated to you directly. Continued use of our Services after such changes indicates your acceptance of the new Terms.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

info@kovacoaching.com
+47 968 70 530

By engaging in our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Effective Date: 10.06.2024

KOVA Coaching provided by Olga Kocourkova ("the Company," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services, including our website, coaching sessions, and any other services we offer (collectively, the "Services").

1. Information We Collect

We collect various types of information from you, including:

Personal Data: When you engage our Services, we may collect personal data such as your name, email address, phone number, billing address, and payment information.
Sensitive Personal Data: We may collect sensitive personal data, such as information about your health, personal goals, or other details you provide during coaching sessions. This data is only collected with your explicit consent.
Usage Data: We may collect data on how you interact with our website and Services, including IP addresses, browser type, pages viewed, and time spent on our site.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To deliver and manage our coaching services, including scheduling sessions, processing payments, and communicating with you.
To Improve Our Services: To analyse how our Services are used so we can improve and optimize them.
To Comply with Legal Obligations: To comply with legal and regulatory requirements, including responding to lawful requests from public authorities.
Marketing Communications: With your consent, we may use your contact information to send you newsletters, promotions, or other marketing materials. You can opt out of receiving these communications at any time.

3. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing your personal data:

Contractual Necessity: Processing your data is necessary to fulfill the contract you have with us (e.g., providing coaching services).
Consent: We will obtain your explicit consent to process any sensitive personal data and for marketing communications.
Legitimate Interests: We may process your data for our legitimate business interests, such as improving our Services, provided this is not overridden by your rights.
Legal Obligation: We may process your data as required by law.

4. Sharing Your Information

We do not share your personal data with third parties except in the following circumstances:

Service Providers: We may share your data with third-party service providers who assist us in providing our Services, such as payment processors or IT support. These providers are bound by confidentiality agreements and data protection obligations.
Legal Requirements: We may disclose your information if required by law or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owners under the same terms and protections as outlined in this Privacy Policy.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Erasure: You have the right to request that we delete your personal data under certain conditions (also known as the "right to be forgotten").
Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another data controller.
Objection: You have the right to object to the processing of your personal data where we are relying on legitimate interests or for direct marketing purposes.
Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@kovacoaching.com.

8. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) that may not have the same level of data protection as your home country. When we do so, we ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. Continued use of our Services after such changes will constitute your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@kovacoaching.com
Phone: +47 968 70 530

If you believe that we have not addressed your data protection concerns adequately, you have the right to file a complaint with your local data protection authority.